Returns policy

We hope you are completely satisfied with your GINN purchase. If you wish to return or exchange an item, please follow the steps below.

How to return or exchange

Sign in to your account and open the order, or go to Request a Return.
Select the item or items, and tell us whether you would like a refund or an exchange.
We will review your request and email you the next steps.

Signing in shows all of your orders and order numbers in one place. If you checked out as a guest, you can still start a return using your order number and email address.

Return eligibility

To be eligible for a return or exchange:

Submit your request within 7 days of receiving your order
Ensure the item is returned within 14 days of delivery
Item must be unworn, unused, with original tags and packaging intact
Proof of purchase must be provided

Returns for a refund

Return shipping is paid by the customer. A flat return shipping fee of $12.95 per order is deducted from your refund. Items returned without prior authorisation will not be accepted.

Store credit

Prefer to keep your refund in the GINN family? Choose store credit instead and no return shipping fee is deducted.

Exchanges

Exchanges are free. We send your replacement at no cost, and you post the original item back to us at your own cost.

Exchanges are for the same piece in a different size or colour, subject to availability, and limited to one exchange per order.

Once your return is received and inspected, we will notify you of the outcome. If approved, your refund, less the return shipping fee, will be issued to your original payment method, or your exchange or store credit will be sent. Please allow time for your financial institution to process the refund.

International returns

GINN does not provide return shipping labels for international customers. Return shipping and any associated customs charges are the responsibility of the sender. We are not liable for lost or stolen return parcels. Shipping insurance can be arranged on request for an additional fee.

For assistance, please email contact@ginn.com.au.

Faulty items

If your item arrives damaged or faulty, please contact us as soon as possible at contact@ginn.com.au. We will work with you to resolve the issue promptly.

Returned to sender or refused parcels

If a parcel is returned to us due to being refused or marked undeliverable by the courier, we will contact the customer up to three (3) times via email or phone. If no response is received, the order will be cancelled and a credit note issued, less the cost of shipping and packaging.

To have your order re-shipped, a new shipping fee will be required.

Lost or stolen parcels

GINN is not responsible for parcels lost or stolen in transit. However, we will make every effort to assist you in recovering your order. Shipping insurance is available at an additional cost upon request. For support, please contact contact@ginn.com.au.

WHAT WE'RE ALL ABOUT

GINN. is an Australian label with a simple vision: to make clothes that feel good on the body, and feel right to buy.

Born from a love of design and a desire to make fashion more meaningful, GINN. focuses on high-quality, elevated essentials made for real, everyday wear.

From the start, our goal has been clear: to design clothing that blends seamlessly into your wardrobe and stands the test of time — in style, in construction, and in feeling.

Each piece is crafted locally in Sydney using mostly deadstock fabrics and natural fibres. We work closely with like-minded Australian makers, supporting the local fashion industry while reducing excess and minimising freight emissions.

At GINN. we don’t chase trends. We make clothes that move with you, designed to be worn on repeat, styled your way, and loved for years to come.