Returns and exchanges
Changed your mind, or need a different size? Starting a return or exchange takes a couple of minutes.
01
Find your order
Sign in to your account to see all of your orders and order numbers. Checked out as a guest? Use your order number and the email you ordered with.
02
Choose your items
Select what you would like to send back and tell us whether you want a refund, store credit or an exchange.
03
Send it back
We will email you the next steps. Once your parcel arrives and is inspected, we will issue your refund or store credit, or send your exchange.
Cost
Refunds: a flat return shipping fee of $12.95 per order is deducted from your refund.
Store credit: no fee is deducted.
Exchanges: free. We send your replacement at no cost, and you post the original back to us. Exchanges are for the same piece in a different size or colour, subject to availability, one per order.
Before you start
Request within 7 days of receiving your order, and send the item back within 14 days of delivery. Items must be unworn and unused, with original tags and packaging.
International orders, faulty items and lost parcels are covered in our full returns policy.
WHAT WE'RE ALL ABOUT
GINN. is an Australian label with a simple vision: to make clothes that feel good on the body, and feel right to buy.
Born from a love of design and a desire to make fashion more meaningful, GINN. focuses on high-quality, elevated essentials made for real, everyday wear.
From the start, our goal has been clear: to design clothing that blends seamlessly into your wardrobe and stands the test of time — in style, in construction, and in feeling.
Each piece is crafted locally in Sydney using mostly deadstock fabrics and natural fibres. We work closely with like-minded Australian makers, supporting the local fashion industry while reducing excess and minimising freight emissions.
At GINN. we don’t chase trends. We make clothes that move with you, designed to be worn on repeat, styled your way, and loved for years to come.